Frequently Asked Questions

GENERAL

Do you offer refunds for classes or concert tickets?
We do not offer refunds for classes or concerts unless we cancel them.

In the unlikely event that we cancel a show, we will notify patrons via social media, our website, and email.

How do I transfer my tickets to someone else?
Please email calliope@calliopehouse.org with your name and email AND the name and email of the person you’re transferring them to, and we’ll take care of the rest.

I need accessible seating. How do I request this?
Email us at calliope@calliopehouse.org at least 48 hours before the show, and let us know.

Do you reserve seats at your concerts?
Subscribers get reserved seating in preferred sections for our Mainstage concerts at both New Hazlett Theater and Manchester Craftsmen’s Guild. All other seating is general admission. If reserving a seat would help due to a disability or health issue, please email calliope@calliopehouse.org at least 48 hours before showtime with your request.

I want to be considered for performance opportunities. How can I get on your list?
Please fill out this form to be added to our contacts.

Do you take instrument donations?
Sometimes. Please email calliope@calliopehouse.org, and we’ll get back to you.

Can I purchase a class or concert as a gift?
Yes! For the 26-27 season, you can purchase a gift certificate to cover the cost of classes or concerts:

Mainstage concerts: $53 each; Roots Cellar concerts: $25 each (Local shows) or $36 each (Ramblin’ shows)
Classes: $275 flat for an 8-week course; $160 flat for a 4-week course (see schedule)

Email calliope@calliopehouse.org if interested.

What happens if a concert is canceled?
Calliope will not cancel indoor concerts for our Roots Cellar or Mainstage series unless the artist can’t arrive or there’s a problem with the venue. In those cases, you don’t need to take any action to obtain a refund. We will process it to the original payment method used at the time of purchase. We will notify ticket-buyers of a cancellation via email, social media (Instagram and Facebook), and our website.

Outdoor concerts for our Summer Series at Schenley Plaza are typically rain or shine, except during severe storms. Should these free concerts be canceled, we will notify patrons via our website and social media (Instagram and Facebook).

MAINSTAGE CONCERTS

Where do your mainstage shows take place?

Manchester Craftsmen’s Guild will host Rachel Sumner & Traveling Light on October 10 & Tony Trischka’s EarlJam on February 27.

New Hazlett Theater will host the Po’ Ramblin’ Boys on November 14 & Alysha Brilla on April 17

SongSpace at First Unitarian will host From China to Appalachia on March 20.

Where can I park?

Manchester Craftsmen’s Guild:

Free parking is available in multiple locations. A front parking lot by the main entrance, a back parking lot behind the building, and along the street. There’s also an additional overflow lot on Metropolitan Street. Do NOT park in the UPS lot across the street. They will tow, even on weekends.

New Hazlett Theater:

AHN Parking Garage:
To find the garage: Drive past the theater and follow Allegheny Square East as if you were going back out onto East Commons. The Allegheny Health Network garage will be on your left. NOTE: The lot will close one hour after the show
On-street parking is available at no cost after 6 pm, Monday-Saturday and all day Sunday. Paid parking is available in the Allegheny Health Network garage for evening events and weekend matinees.

SongSpace at First Unitarian:

Parking is available on the surrounding streets. You can park on either side of Ellsworth Avenue, on the church side of Morewood Avenue, or in the Winchester Thurston school parking lot across the street from the church when school is not in session. You can also be a bit more adventurous and park a little further away on Devonshire Street or Amberson Avenue. A bike rack is available at the Ellsworth entrance

Is your mainstage venue accessible?

If you have special seating needs, please let us know well in advance of the concert date by emailing calliope@calliopehouse.org.

Manchester Craftsmen’s Guild: Accessible parking spaces are available; please speak with a parking lot attendant if you need assistance.

New Hazlett Theater: On the east side of the building, you will find a wheelchair accessible ramp that will take you into the lobby. A level pathway will take you from the lobby into the theater. For seating, multiple spaces in the front row of the seating banks can accommodate wheelchairs and companions.

SongSpace at First Unitarian: First Unitarian Church encourages anyone who may have difficulty with steps to use the Garden Lobby entrance, which you can reach from the small parking area off Morewood Avenue. An elevator provides access to all three levels of the church. Accessible restrooms are located on the bottom level.

Do you offer subscriptions?
Yes. Subscribing offers lots of great benefits. Click here for more information and to purchase.

Do you offer student or senior pricing?
Our Roots Cellar Series at The Marshall Mansion in Shadyside is all-ages, and we do sell student tickets for those shows.

At the moment, we do not offer senior pricing.

Are food and beverages available?
Manchester Craftsmen’s Guild: The bar will be open about an hour before the show starts. They serve beer, wine, a few cocktails, and various nonalcoholic options. Light concessions and snacks will also be available. Please note that food and beverages are not permitted in the Concert Hall. *The doors to the concert hall won’t open until 7 PM, but feel free to hang out in the lobby.

New Hazlett Theater: The bar will be open one hour before the performance starts, during intermission, and one hour after the concert ends. New Hazlett offers a variety of non-alcoholic and alcoholic beverages. They also sell light snacks such as chips and candy.

SongSpace: Light snacks and non-alcoholic beverages will be available during the intermission.

Do you reserve seats?
Subscribers get reserved seating in preferred sections for our Mainstage concerts at both New Hazlett Theater and Manchester Craftsmen’s Guild. All other seating is general admission. If reserving a seat would help due to a disability or health issue, please email calliope@calliopehouse.org at least 48 hours before show time with your request.

I can no longer use my tickets. Can I transfer them to someone else?
Yes. Please email calliope@calliopehouse.org with your name and email, and the name and email of the person you’re transferring them to, and we’ll take care of the rest.

ROOTS CELLAR CONCERTS

Where is the Roots Cellar located?
This venue is located in The Marshall Building in Mellon Park at 6300 Fifth Avenue, Pittsburgh, PA 15213. This is the big white (formerly yellow) mansion at the corner of Fifth & Shady Aves. The Roots Cellar is located on the lower level. You can enter off Shady Ave.

Where can I park?
A city lot is right outside the venue, and an adjacent lot is available on the upper part of the campus (both accessible off Shady Ave). On-street parking is also available.

Is the Roots Cellar accessible?
An elevator is available to the box office level. A small lift is available that will accommodate a non-electric wheelchair. Please email calliope@calliopehouse.org in advance of the concert if you need to use this lift or accessible seating.

Are food and beverages available?
Wine, beer, and soft drinks are available for purchase. Small snacks (pretzels, nuts, etc.) may also be available.

Do you offer subscriptions?
Currently, we only offer subscriptions for our Mainstage series.

Do you offer student or senior pricing?
Our Roots Cellar Series at The Marshall Mansion in Shadyside is all-ages, and we do sell student tickets for those shows. You’ll see this option during checkout. Please bring your student ID to the box office when you arrive.

At the moment, we do not offer senior pricing. We aim to keep ticket prices accessible to everyone.

Is the Roots Cellar kid-friendly?
Yes! Roots Cellar concerts are generally family-friendly and welcoming to children ages 5 and up. Children’s tickets are the same as Student tickets.

CALLIOPE SCHOOL OF FOLK MUSIC

Where are classes held?
Our classes are typically held at Winchester Thurston in Shadyside (555 Morewood Ave, Pittsburgh, PA, 15213). Some classes may be held at the instructor’s home, as noted in the course description.

Where can I park?
You can park on the street and in any of the carriage/circular drives around that building.

Are the classes ADA accessible?
Yes. The building has an elevator that serves the upstairs classrooms. A Calliope greeter will escort you. If you have other needs, please email calliope@calliopehouse.org.

Can I get a refund for my class?
No. We cannot offer refunds for classes.

Do you pro-rate classes?
No. We cannot offer class pro-rating.

Can children take classes?
Yes! Most of our students are adults, but children are welcome. We request that a parent accompany children under 12. We recommend reaching out to the teacher to ask whether the course is suitable for your child.

A course I’d like to take is not listed. How do I make a suggestion?
Email us at calliope@calliopehouse.org with your suggestions.

What happens if a class is canceled?

Before the Start of The Session:
Calliope will cancel a class only if enrollment is insufficient, and this is the only time we can issue a refund. The student will be notified and will receive a refund or credit within 30 days of the start of class.

Once the Session is Underway:
We always have access to Winchester Thurston, whether the school is open or not. Teachers will use their own discretion in deciding whether to hold classes during inclement weather. If a teacher cancels a class, the instructor will inform students by phone and/or email at least three hours before class starts.

In the unlikely event that Calliope must cancel classes, we will notify students and teachers by email and/or phone. We will do our best to provide a make-up class if a class is canceled for any reason, but we cannot guarantee one.

CALLIOPE SUMMER SERIES AT SCHENLEY PLAZA

These outdoor concerts are presented in coordination with the Pittsburgh Parks Conservancy and are held under the tent at Schenley Plaza. No tickets are required, but we will accept tips for the artist both online and at the concert, with a suggested amount of $15; any amount is welcome. Bring your dog, bring dinner, bring chairs and blankets if you like.

These concerts are typically rain or shine, except during severe storms. Should these free concerts be canceled, we will notify patrons via our website and social media (Instagram and Facebook).